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Privacy Policy

At Gladstone Autocare, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (including phone number, email address, and residential address)

  • Vehicle details (make, model, registration, service history)

  • Payment and billing information

  • IP address and website usage data (via cookies and analytics tools)

 

2. How We Collect Information

We collect your information through:

  • Online forms and service booking requests

  • In-person visits to our workshop

  • Phone, email, or social media communication

  • Website analytics tools such as Google Analytics

  • Feedback and enquiry submissions

 

3. How We Use Your Information

We use your personal information to:

  • Provide automotive repair and servicing

  • Confirm bookings and communicate updates

  • Issue invoices and process payments

  • Improve our website, customer experience, and service offerings

  • Send promotional emails (if you have opted in)

 

4. Disclosure of Your Information

We do not sell or rent your information. We may disclose your personal information:

  • To trusted third-party service providers (e.g. payment processors or IT support)

  • If required by law or to comply with legal obligations

  • With your consent or as otherwise authorised by you

 

5. How We Protect Your Information

We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, password protection, and data access controls.

 

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate or outdated. Please contact us via the details below.

 

7. Cookies and Website Analytics

Our website uses cookies to enhance user experience and collect data on how visitors interact with the site. You can manage your cookie settings through your browser preferences.

 

8. Marketing and Opt-Out

We may occasionally send you information about promotions or services. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

9. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact:

Gladstone Autocare

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